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Welcome

Welcome to lmshelp.fiu.edu for technical assistance with your Blackboard course. A Learning Management System (LMS) is a software application that provides instructors with a way to create and deliver content, monitor student participation, and assess student performance. The Learning Management System (LMS) used at FIU is Blackboard Learn.

As a student taking courses using Blackboard, you'll find that the Knowledgebase FAQs are your first resource for answers to our most commonly asked questions. If you're unable to find a solution to the technical issue you're encountering, then our Support Services team will be glad to assist you personally. You may contact us using our email, live chat, phone, or walk-in services.

Hours of Operation

Our Support Services hours of operation are:

E-mail & Live Chat Support

7 days a week 8am - midnight
Email Us
Support Center
Live Chat

Phone Support

7 days a week 8am - midnight
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN

Office Support (On Campus)

Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Faculty Support for Face-to-Face Courses
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus

Knowledgebase FAQs

Have a question about Blackboard you need answered right away? Our FAQs have answers to our most commonly asked questions. Search now to find your answer!

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Maintenance

In an effort to provide students with reliable and secure access to the online learning technology resources, we schedule regular maintenance and system upgrades to Blackboard and it's related tools.

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Student and Faculty Support Center

Within the Support Center portal you can create a new case for technical help with Blackboard, follow up on an existing case, or review past cases that have already been resolved.

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