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Welcome

Welcome to lmshelp.fiu.edu for technical assistance with your online, hybrid, or web-assisted course. As a student taking courses via a Learning Management System (LMS), you'll find that the Knowledgebase FAQs are your first resource for answers to our most commonly asked questions. If you're unable to find a solution to the technical issue you're encountering, then our Support Services team will be glad to assist you personally. You may contact us using our email, live chat, phone, or walk-in services. Please open a case immediately if you encounter any type of issue. In addition, please be sure to provide us with the following items, in order for us to fully investigate your issue or concern:

  • Your full name and Panther ID.
  • Course and section you're having the issue in.
  • The exact name of the assignment, assessment, etc.
  • Date and time when the issue occurred.
  • Screenshot or video of the issue encountered.
  • Screenshot of the Browser Check results.

Hours of Operation

Our Support Services hours of operation are:

Email & Live Chat Support

FIU LMS Help
7 days a week 8am - midnight
Email Us
Live Chat

Canvas Live Chat and Ticket Support
Within Canvas using the "Help" icon
24/7 365 days of the year

Phone Support

Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN

Canvas Phone Support
24/7 365 days of the year
Select option 2 for Canvas

Blackboard Phone Support
7 days a week 8am - midnight
Select option 1 for Blackboard

Office Support (On Campus)

Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Faculty Support for Face-to-Face Courses
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus