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Welcome

Blackboard Learn Maintenance Saturday, November 18, 2017 from 12 AM to 6 AM (EST)

Please be aware that we will be observing a Blackboard Learn maintenance on Saturday, November 18, 2017 from 12 AM to 6 AM (EST). Our Blackboard Learn production environment will be unavailable during the maintenance window. Should you have any questions, please feel free to contact us.

Welcome to lmshelp.fiu.edu for technical assistance with your online, hybrid, or web-assisted course. As a student taking courses via a Learning Management System (LMS), you'll find that the Knowledgebase FAQs are your first resource for answers to our most commonly asked questions. If you're unable to find a solution to the technical issue you're encountering, then our Support Services team will be glad to assist you personally. You may contact us using our email, live chat, phone, or walk-in services. In addition, please be sure to provide us with the following items, in order for us to fully investigate your issue or concern:

  • Your full name and Panther ID.
  • Course and section you're having the issue in.
  • The exact name of the assignment, assessment, etc.
  • Date and time when the issue occurred.
  • Screenshot or video of the issue encountered.
  • Screenshot of the Browser Check results.

Canvas Support for Thanksgiving Holiday (Observed Thursday, November 23, 2017)

Phone and live chat support for Canvas will be available normally during the Thanksgiving Holiday 24/7 365 days of the year. Please call 305-348-3630 or 1-877-3ELEARN and select option 2 for Canvas. For Canvas Live Chat and Ticket Support, please click on the “Help” icon once you are logged in to Canvas.

Modified LMS Help Support for Thanksgiving Holiday (Observed Thursday, November 23, 2017)

LMS Help Support Services will be officially closed on Thursday, November 23, 2017 in observance of the Thanksgiving Holiday. However, modified service will resume on Friday, November 24, 2017 from 8:00am – midnight to include Phone, Live Chat, and Email only. Please call 305-348-3630 or 1-877-3ELEARN and select option 1 for assistance with Blackboard. For Blackboard Live Chat and Ticket Support, please go to http://lmshelp.fiu.edu/ and select ’Chat’ in the upper right-hand corner. 

Hours of Operation

Our Support Services hours of operation are:

Email & Live Chat Support

FIU LMS Help
7 days a week 8am - midnight
Email Us
Live Chat

Canvas Live Chat and Ticket Support
Within Canvas using the "Help" icon
24/7 365 days of the year

Phone Support

Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN

Canvas Phone Support
24/7 365 days of the year
Select option 2 for Canvas

Blackboard Phone Support
7 days a week 8am - midnight
Select option 1 for Blackboard

Office Support (On Campus)

Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Faculty Support for Face-to-Face Courses
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus