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Support Services

Welcome to lmshelp.fiu.edu for technical assistance with your online, hybrid, or web-assisted course. Our LMS Help Community is your first resource for answers to our most commonly asked questions. If you're unable to find a solution to the technical issue you're encountering, please contact our LMS Help Support Services team so that they may assist. When contacting support, please ensure you provide screenshots of the issue and your Browser Check results.

Modified LMS Help Support for Memorial Day Holiday (Observed Monday, May 28, 2018)

LMS Help Support Services will be available on Monday, May 28, 2018 through modified services from 8:00am – midnight. Services will include Phone, Live Chat, and Email only. Phone and live chat support for Canvas will be available normally during the Memorial Day Holiday 24/7 365 days of the year. Please call 305-348-3630.


Hours of Operation

Our Support Services hours of operation are:

Email & Live Chat Support

FIU LMS Help
7 days a week 8am - midnight
Email Us
Live Chat

Canvas Live Chat and Ticket Support
Within Canvas using the "Help" icon
24/7 365 days of the year

Phone Support

Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN

Canvas Phone Support
24/7 365 days of the year
Select option 2 for Canvas

Blackboard Phone Support
7 days a week 8am - midnight
Select option 1 for Blackboard

Office Support (On Campus)

Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Faculty Support for Face-to-Face Courses
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus