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This form is for feedback only. For technical issues, please visit our Support Services page.

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Welcome

Welcome to lmshelp.fiu.edu for technical assistance with your online, hybrid, or web-assisted course. As a student taking courses via a Learning Management System (LMS), you'll find that the Knowledgebase FAQs are your first resource for answers to our most commonly asked questions. If you're unable to find a solution to the technical issue you're encountering, then our Support Services team will be glad to assist you personally. You may contact us using our email, live chat, phone, or walk-in services. In addition, please be sure to provide us with the following items, in order for us to fully investigate your issue or concern:

  • Your full name and Panther ID.
  • Course and section you're having the issue in.
  • The exact name of the assignment, assessment, etc.
  • Date and time when the issue occurred.
  • Screenshot or video of the issue encountered.
  • Screenshot of the Browser Check results.

 

Hours of Operation

Our Support Services hours of operation are:

E-mail & Live Chat Support

7 days a week 8am - midnight
Email Us
Support Center
Live Chat

Phone Support

7 days a week 8am - midnight
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN

Office Support (On Campus)

Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Faculty Support for Face-to-Face Courses
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus