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Welcome

Welcome to lmshelp.fiu.edu for technical assistance with your Canvas online, hybrid, or web-assisted course. Our LMS Help Community is your first resource for answers to our most commonly asked questions. If you're unable to find a solution to the technical issue you're encountering, please contact our LMS Help team for assistance. When contacting LMS Help, please ensure you provide screenshots of the issue and your Browser Check results.

Modified LMS Help Support for Memorial Day Holiday (Observed Monday, May 27, 2019)

LMS Help Support Services will be available via Phone, Live Chat, and Email during the Memorial Day Holiday from 8:00 AM – midnight. Canvas Support is available via phone and live chat 24/7 365 days of the year and will be available during the Memorial Day Holiday. For LMS Help phone support, please call 305-348-3630 or 1-877-3ELEARN. For Canvas Live Chat and Ticket Support, please click on the “Help” icon once you are logged into Canvas.

Hours of Operation

Our hours of operation are:

Email & Live Chat Support

FIU LMS Help
7 days a week 8am - midnight
Email Us

Canvas Live Chat and Ticket Support
Within Canvas using the "Help" icon
24/7 365 days of the year

Phone Support

Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN

Canvas Phone Support
24/7 365 days of the year
Select option 1 (one) for Canvas Student Support or Select option 2 (two) for Canvas Instructor Support  

On Campus Support

Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Faculty Support for Face-to-Face Courses
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus

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LMS Help Community

Within the LMS Help Community students and faculty can create a new case for technical support with an LMS, follow up on an existing case, or review past cases. The new community not only allows students to get self-help from FAQ articles, but also provides a platform for open discussions on Canvas specific items that students need assistance with.

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Maintenance

In an effort to provide students with reliable and secure access to the online learning technology resources, we schedule regular maintenance and system upgrades to the LMS and their related tools.

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