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Welcome

Welcome to lmshelp.fiu.edu for technical assistance with your Canvas online, hybrid, or web-assisted course. Our LMS Help Community is your first resource for answers to our most commonly asked questions. If you're unable to find a solution to the technical issue you're encountering, please contact our LMS Help team for assistance. When contacting LMS Help, please ensure you provide screenshots of the issue and your Browser Check results.

If you add and/or drop a course in my.fiu.edu, it can take up to 24 hours for the change to be updated in Canvas. After 24 hours, if you’re still having an issue with a course you changed during the university's add/drop period please contact us.

Hours of Operation

Our hours of operation are:

Email & Live Chat Support

FIU LMS Help
7 days a week 8am - midnight
Email Us
Live Chat

Canvas Live Chat and Ticket Support
Within Canvas using the "Help" icon
24/7 365 days of the year

Phone Support

Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN

Canvas Phone Support
24/7 365 days of the year
Select option 1 (one) for Canvas

On Campus Support

Monday - Friday from 8am - 10pm
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Faculty Support for Face-to-Face Courses
Monday - Friday from 8am - 5pm
GL 150 at Modesto A. Maidique Campus
AC1 148 at Biscayne Bay Campus

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LMS Help Community

Within the new LMS Help Community students and faculty can create a new case for technical support with an LMS, follow up on an existing case, or review past cases. The new community not only allows students to get self-help from FAQ articles, but also provides a platform for open discussions on items students need assistance with.

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Knowledgebase FAQs

Have a question about an LMS you need answered right away? Our FAQs have answers to our most commonly asked questions. Search now to find your answer!

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Maintenance

In an effort to provide students with reliable and secure access to the online learning technology resources, we schedule regular maintenance and system upgrades to the LMS and their related tools.

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